Woodruff Arts Center experiences serious IT breach, still unresolved after a week.
Mark Gresham | 26 APR 2019
At the Atlanta Symphony Orchestra’s sold out concert Thursday evening, ticket-holding patrons experienced something unusual that was a throwback to earlier times: Their tickets were not electronically scanned upon entering the hall. That’s because the orchestra’s computer systems are down – including website, e-mail, telephones and even the ticket scanning system. Nor is the ongoing outage limited to the ASO: the IT system for the entire Woodruff Arts Center has been down since last Friday, April 19.
EarRelevant got initial word of the outage from the ASO via their MailChimp-hosted e-mail list, in a message sent at 4:35pm that day. That message read:
One week later, WAC’s IT system is still down.
In a statement posted on a temporary home page at www.woodruffcenter.org, as viewed on Friday, April 26, the Woodruff Arts Center has written the following about the incident:
The Alliance Theatre, Atlanta Symphony Orchestra and the High Museum of Art all continue to remain open for performances and visits as usual.
Tickets for select performances are available for purchase at the Woodruff Arts Center Box Office and High Museum of Art at 1280 Peachtree Street and through Ticketmaster (www.ticketmaster.com).
EarRelevant will continue update the story for readers as it unfolds further and new information becomes available.